Cloud Server Managed Service

Smart assistance from our world-class Technical Support. Focus on your business development, our experts will keep your server running. Ideal for web developers and business owners that don’t have the time or skills to manage their servers.

Managed Service Comparison

Our support team will perform a general server setup and configure Plesk Control Panel for you through the cloud server managed service.
Allow you to spend less time managing your infrastructure and do most of the necessary tasks for you.



  Basic
Free (Included in Cloud Servers Plan)
Pro
HK$780/month
  Request Support

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General Support    
Ticket
24x7
General Guidance from Helpdesk Support/Support Engineer
General Inquiry < 4hours
Critical Business Impact < 1hour
General Guidance from Support Engineer
General Inquiry < 2hours
Critical Business Impact < 30mins
General Guidance from Helpdesk Support General Guidance from Helpdesk Support
Initial Server Configuration
(requires CentOS Linux with Plesk)
-
Initial Backup Configuration
(requires CentOS Linux with Plesk)
-
Knowledge Base, Technical Tutorials, and Community
System Status and Notifications
Product and Features Support
Product Documentation is available primarily through the LayerStack Help Center Product Documentation is available primarily through the LayerStack Help Center
API Support
API Documentaion is available primarily through the LayerStack Help Centerand telephone support is not provided API Documentaion is available primarily through the LayerStack Help Center and telephone support is not provided
Architecture Support
- General Guidance
Server Migration
-
Basic Security
Server securing and hardening
(requires CentOS Linux with Plesk)
-
Cloud Firewall configurations
-
Application / Installation
Applications Installation
- -
Applications Patch Management
- -
Operating System Installation
Monitoring
Bandwidth Usage Monitoring
vCPU and RAM Usage Monitoring
Additional Plesk Support
Operating System Patch Management
-
Web Server Initial Setup
-
Database Server Configuration
-
SSL Certificate Installation
-
Optimization for Web / Database server
-
Free Plesk Migration Service
-
Website Migration Service
-
DNS Server Initial Setup
-
Email Server Initial Setup
-
File Server Initial Setup
-
Outgoing Mail Support
-
System Log / Mail Log Analysis
-

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