Frequently Asked Questions

  • Billing and Account
  • Infrastructure and System
  • Regions and Zones

Billing and Account

What are the payment methods?

We provide both online and offline payment methods. Online payment methods include credit cards and Alipay. Select these payment methods while viewing the invoice in Layer Panel.

We also accept bank deposits, wire transfers as offline payment methods. After successful payment transfer, you must upload the payment advice in Layer Panel for verification purposes. Payment confirmation usually takes 1 business day. Please note that client has to bear any bank charge incurred by wire transfer.

How long does it take to activate the service?

If online payment is used, the service will activate instantly in minutes; unless stated otherwise on the specific product web page. For offline payments, one business day is required for payment confirmation and service activation. You can check on your order status by logging in to Layer Panel. Upon service activation, you will receive emails with the service details.

How to upgrade my service?

If your service is eligible for upgrade, you can initiate an upgrade order within Layer Panel during the service period. An invoice will be generated for the price difference for the remaining service period. The upgrade will be automatically processed upon payment confirmation.

How can I renew my service?

A renewal invoice is automatically generated and sent to the account contact email 21 days before service expiration. The service will be automatically renewed upon payment confirmation of the renewal invoice.

Infrastructure and system

What kind of cloud service is LayerStack providing?

LayerStack adopts Cloud technology by using KVM hypervisor, an open source virtualization architecture. All cloud servers comes with notable technical edges for a high availability virtualized environment built on OpenStack. Our Cloud Servers are guaranteed with 99.95% service uptime, redundant SSD storage, dedicated resources to deliver steady processing power, fast I/O, and high availability environment.

Where are your Data Centers located?

The cloud infrastructure of LayerStack are located in tier 3+ data centers in Hong Kong and Singapore. The data centers inter-connected with dark fiber at single region to provide ultra-low latency, also guarantee 99.99% power availability with dual feed power, battery backup and 24 x 7 on guard security personnel.

Is there any backup service available?

Yes, but cloud servers do not come with any backup service by default. Acronis Offsite Backup service is available as an add-on, starting at US$5.15/month.

Is there any firewall for Cloud Servers?

Yes, you are allowed to set firewall rules to configure access control for inbound/outbound traffic to specific port or range of ports.

Is there any limit on the data transfer?

There is no limit on traffic for all the service we provided under a fair bandwidth sharing basis. To protect fair usage and stable network environment for all our customers, our engineers monitor the network infrastructure 24X7 and take appropriate action whenever there is abnormal traffic usage.

What operating system I can choose?

Operating System Version
Linux (Free)
CentOS 6.8, 7.2
Ubuntu 14, 16
Debian 8, 9
Fedora 25, 26
   
Windows (+US$15.45/mo)
Windows Server 2016, 2012 R2, 2008 R2

Regions and Zones

What is the definition of region?

A region is collection of zones and refer to a geographically separated location, so you can run your cloud servers that locate near to your target audience.

What is the definition of zone?

A zone is an isolated data center location within a region. There is zone-to-zone inter-connection via ultra-low latency dark fiber network in single region.

What are the benefits of multi-data center architecture?

1) Help customer to protect against unexpected failures of components in a single zone or region
2) To deploy highly available applications with auto-failover across multiple zones in multiple regions
3) To route traffic to multiple servers for your application across multiple zones in multiple regions

Where are the available regions & zones?

Region Zones Available Features within a Region
Hong Kong HK-01
HK-02
- Allows direct private communications between cloud servers via dark fiber between different zones.
- Allows cloud servers to re-install at all data centers in different zone,
Singapore SG-01
SG-02 (Coming soon)
- Allows direct private communications between cloud servers via dark fiber between different zones.
- Allows cloud servers to re-install at all data centers in different zone.

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