Frequently Asked Questions

  • Billing and Account
  • Infrastructure and System
  • Regions and Zones

Billing and Account

What are the payment methods?

We provide both online and offline payment methods. Online payment methods include credit cards and Alipay. Select these payment methods while viewing the invoice in Layer Panel.

We also accept cheque deposits as offline payment methods. After transaction is accepted, you must upload the payment advice in Layer Panel for verification purposes. Payment confirmation usually takes 1 business day.

How long does it take to activate the service?

If online payment is used, the service will activate instantly in minutes; unless stated otherwise on the specific product web page. For offline payments, one business day is required for payment confirmation and service activation. You can check on your order status by logging in to Layer Panel. Upon service activation, you will receive emails with the service details.

How to upgrade my service?

If your service is eligible for upgrade, you can initiate an upgrade order within Layer Panel during the service period. An invoice will be generated for the price difference for the remaining service period. The upgrade will be automatically processed upon payment confirmation.

How can I renew my service?

A renewal invoice is automatically generated and sent to the account contact email 21 days before service expiration. The service will be automatically renewed upon payment confirmation of the renewal invoice.

Infrastructure and system

What kind of cloud service is LayerStack providing?

LayerStack adopts Cloud technology by using KVM hypervisor, an open source virtualization architecture. All cloud servers comes with notable technical edges for a high availability virtualized environment built on OpenStack. Our Cloud Servers are guaranteed with 99.95% service uptime, redundant SSD storage, dedicated resources to deliver steady processing power, fast I/O, and high availability environment.

Where are your Data Centers located?

The cloud infrastructure of LayerStack are located in tier 3+ data centers in Hong Kong and Singapore. The data centers inter-connected with dark fiber at single region to provide ultra-low latency, also guarantee 99.99% power availability with dual feed power, battery backup and 24 x 7 on guard security personnel.

Is there any backup service available?

Yes, but cloud servers do not come with any backup service by default. Acronis Offsite Backup service is available as an add-on, starting at US$5.66/month.

Is there any firewall for Cloud Servers?

Yes, you are allowed to set firewall rules to configure access control for inbound/outbound traffic to specific port or range of ports.

What is the connection speed of my cloud server?

Connection speed that mentioned on each service plan represents the achievable speed, and it is intended to inform you as a customer about what you can expect from our services.

Is there any limit on the data transfer?

It depends, most of our service plans implements unlimited data transfer policy, except Cloud Servers “Lite” and “L008”. For those “Lite” and “L008” users, our automated system may limit your bandwidth, if traffic usage exceed the limitation amount on a monthly basis. This limitation will be reset every month. The details are always kept up-to-date on our Plans & Pricing Page.

What happens when I reach data transfer limit?

For those “Lite” and “L008” users, if you exceed your server's data transfer limit, you will be subjected to the connection speed control down to the minimum achievable speed of the plan you subscribed. You can check your data usage in Layer Panel. Also, you always have the option of moving to a larger plan for increasing the data limit.

What is the Bandwidth Fair Usage Policies?

LayerStack uses a Fair Use Policy (FUP) for its Cloud Servers and CloudNet to control the amount of data traffic. The FUP aims to prevent overload of the network, abuse and inconvenience to other users.

What operating system I can choose?

Operating System Version
Linux (Free)
CentOS 6.8, 7.2
Ubuntu 14, 16
Debian 8, 9
Fedora 25, 26
   
Windows (+US$15.45/mo)
Windows Server 2016, 2012 R2, 2008 R2

Regions and Zones

What is the definition of region?

A region is collection of zones and refer to a geographically separated location, so you can run your cloud servers that locate near to your target audience.

What is the definition of zone?

A zone is an isolated data center location within a region. There is zone-to-zone inter-connection via ultra-low latency dark fiber network in single region.

What are the benefits of multi-data center architecture?

1) Help customer to protect against unexpected failures of components in a single zone or region
2) To deploy highly available applications with auto-failover across multiple zones in multiple regions
3) To route traffic to multiple servers for your application across multiple zones in multiple regions

Where are the available regions & zones?

Region Zones
Hong Kong HK-01
HK-02
Singapore SG-01
SG-02 (Coming soon)
Tokyo JP-01

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